Logging in to mPal

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The first time you log in:

  1. Navigate to the mPal log in page: https://www.mprove.com/mpal/login.html
  2. Open the email from support@mprove.com titled “Welcome to mProve Health (1 of 2)”
  3. Enter your username as it appears in the first welcome message
    1. Username format: firstname.lastname
  4. Open the email from support@mprove.com titled “Welcome to mProve Health (2 of 2)”
  5. Enter your temporary password exactly as it appears in the second welcome email
  6. Next create a permanent password
    1. Password must be a minimum of 8 characters, no spaces and contain at least three of the following:
      1. Upper case letter
      2. Lower case letter
      3. Number
      4. Special character (For Example: !@#$%^&*)
  1. You will also need to create a security question
    1. You will need to use a security question to recover your log in credentials if you forget this information while managing this research study.

 Logging in after setting up your profile:

  1. Navigate to the mPal log in page: https://www.mprove.com/mpal/login.html
  2. Enter your username
    1. firstname.lastname
  3. Enter your permanent password

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