The mPal service can reach any phone that is able to receive text messages.
Trial Guide is available for download on Android and iOS smart phones and tablets through the Google Play Store and Apple Store, respectively.
Not sure if your subject's device meets these requirements? Ask them to visit their app store and search for Trial Guide. If your subject can download and open Trial Guide successfully, the device is compatible.
Study reminders will be sent to subjects via Push Notifications. Please make sure your subjects allow push notifications from the Trial Guide mobile application!
Operating System Requirements: This information can be found in the “settings” section of most devices
–Android 4.4x and up
–iPhone OS 8.0
Device Type Requirements: This information can be found in the “settings” section of most devices
–iPhone 5 Model or later
–Screen Size needs to be AT LEAST 4” for eDiary studies
Device Plan: Check with your carrier
–Device will REQUIRE Wi-Fi or data plan connection to submit survey responses for applicable studies. Subjects are encouraged to connect to Wi-Fi as often as possible.
Have a specific question about Device Compatibility? Please contact us!